At Illawarra Home Loans we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.

When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, please contact us by one of the methods below and we will endeavour to respond to you within 5 business working days:

Customer Dispute Resolution
Mr Martin Anstee
L2, 63b Market Street
Wollongong NSW 2500
P. 02 4226 9977
F. 02 4226 9362

If you are still not satisfied with our decision, please talk to us first. We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit and Investments Ombudsman, who can be contacted at:

Case Management
NSW 1235
Or telephone 1800 138 422